Meet My Needs Part II

The one thing that I really appreciate about working at Sexy Street is that when people cannot find what they are looking for- they politely leave. They leave and it somehow doesn't mean that the store is a complete failure or that I am an incompetent salesperson- it's okay that they just look elsewhere. There are just some needs we can't meet and it's okay to admit it that.

Yesterday a woman came into the store looking for a "shawl." After some careful conversation narrowing down what it was exactly she was looking for- we deduced that it was a bathing suit wrap that you tie around your waist. We have an assortment of robes and terry cloth skirts, but we didn't have a wrap per se to meet this woman's request.

Just because she thought we should carry these wraps doesn't mean that we had to and certainly didn't mean that we had to call corporate in order to get them added to our future product line. It was okay that we didn't meet her expectation. I didn't have to put myself into physical, mental and emotional contortions to meet her needs. She made no demands and there were no special meetings to discern why we couldn’t meet her needs. It was just okay. Okay that we didn’t have what she was looking for and even more okay that we never would in the future either. We stick to what we’re good at, invite people to utilize the products that we do offer and try the best we can to meet the customers’ requests.

And when we don't it’s okay for them to leave.